FAQs

General
  Do I need to finish a program all in one sitting?
  Do I need to use the same computer to access the program?
  Can I pay by any other method besides using a credit card?
  How long do I have to finish the course(s) that I have enrolled in?
  Are you able to provide customized online training?
  Can I fail the course?

 

General

Do I need to finish a program all in one sitting?

No. The system will remember the last chapter you completed and start you there the next time you login.
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Do I need to use the same computer to access the program?

No. You can access your account from any computer that has an Internet connection 24/7.
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Can I pay by any other method besides using a credit card?

Yes. We accept cheques or money orders as well. If you prefer to use this method of payment you will have to first call our toll free number (866) 521-0202 to get your username and password to access the course(s) as well as make arrangements to mail in your payment.
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How long do I have to finish the course(s) that I have enrolled in?

There is no expiry to access the course(s) until completion.
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Are you able to provide customized online training?

Yes, for larger groups, we are able to customize online course content to suit the specific needs of a particular organization.
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Can I fail the course?

Each course in the preogram is set up as a self paced training course. Participants are challenged to complete all the modules within the course. Each course unit has a testing component which requires the participant to get a specific number of the test questions correct. If the participant does not pass the test in the first attempt, they are asked to review the material within the unit again and then re-challenge the unit test. There is no limit to the number of challenges to each unit test. Therefore there is no way to fail a course.
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